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IP Desktop Phones
Bring stylish form and functionality to the desktop, AltiGen VoIP phones make sophisticated features simple and intuitive to use. Users have single button access to voicemail, activity/presence selection, voicemail greeting selections, call recording, conferencing, transferring, and more.
Windows Soft Phones
Employees are far more productive with the integrated soft phone - easily managing their calls right from their desktop PC, including point and click dialing, personal call queues, call forwarding, transferring and conferencing, one number access and more - all integrated with the IP desktop phone.
Auto Attendant
Auto Attendant answers and routes automatically - 24 Hours a day, 365 days a year - without the intervention of a live operator. Includes powerful, yet simple voice prompted menus, Dial by Name, Directory and support for multiple schedules.
Automatic Teller (IVR)
ConvergeIVR is an advanced interactive voice response system with multilingual capabilities and customizable menu options. Integration with Fiserv's CU7 core systems supports timely access to account information to help you maximize this important member communications channel
Voicemail/Unified Messaging (Exchange Server)
Included with the system are powerful voicemail features. Play voicemail's on the phone or a computer, locally or remote. Features include Flexible message playback, multiple personal greetings, customizable message delivery and notification options. For Exchange Server 2007 users, voicemail's are stored in Exchange and accessed within Outlook.
Audio Conferencing
The IP Audio Conferencing bridge pays for itself by eliminating expensive external audio conferencing services. The intuitive interface simplifies the set up, scheduling, email invitations and management of all conference calls.
Integrated Call Center
AltiGen's cost effective yet powerful call center application automatically route inbound calls to the right person or department - first time, every time. Route calls by Caller ID, DNIS, Agent Availability, Customer Priority, and more. The integrated Call Center Supervisor module allows you to stay in control, monitoring lines, queues and workgroups - even monitor, coach and join calls to maximize the member service experience.
Automated Call Recording
The Call Recording option allows all calls, designated calls or a sampling of calls to be automatically recorded and stored in a secure database, for retrieval and reporting purposes. Call Recording addresses many financial company requirements, including agent training, compliance, and quality assurance.
Collections (Outbound Dialer)
The InTouch(TM) Outbound Dialer option is the perfect tool to address finance business collection requirements. Automatically dial from a scheduled list and quickly connect live calls to the appropriate collections agent. Fast, effective, and compliance oriented.
Call Reporting
More than 40 reports provide detail and summary information for agents, workgroups and lines. Increase agent performance, optimize the efficiency of your call center and ensure member satisfaction with AltiGen's comprehensive Call REporting system.
Operator Console
AltiConsole is an easy to use, feature rich software application enabling your organizations operator or receptionist to handle calls easily and effectively while maintaining personalized service.
Windows-based Administration
A Windows-based Administrator Console enables easy management all switching, extension, workgroup, and messaging functions - either locally or from a remote location. Administrators can completely manage their own phone systems, and eliminate expensive move, add and change fees.
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