ConvergeIVR

ConvergeIVR is available in a multi-lingual platform, supporting various vocabulary options on a Microsoft server.

Organizations can build in access to audio response from the current telephone system menu or maintain a separate phone number. ConvergeIVR can perform a wide range of tasks. For example, ConvergeIVR operating in a financial services environment will:

• Retrieve account balances, dividend history and current rates
• Inquire on transaction history, search for specific drafts, review payroll transactions, or check specific transaction codes
• Request literature on current products and services
• Transfer funds intra- or inter-account
• Request withdrawals by check
• Reorder checks and make bill payments
• Place stop payments
• Report a lost or stolen credit card

ConvergeIVR audio response systems provide automated, up-to-date information instantly and easily over the phone without requiring callers to speak to a customer service representative. Callers can also quickly transfer from the system to a service representative if necessary.