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What makes ConvergeIT solutions different from competitors’ products? ConvergeIT offers the only enterprise-wide voice management solution available on a single server. ConvergeIT provides Interactive Voice Response, Call Tracking, and PBX integration with your core processing.
Routine adjustments such as changing call flow or speech can be done quickly by staff, using a Windows-based utility. The call tracking function allows work flow customization based on the service request, with tickets routed to skill-based agents. Sophisticated reports provide managers with regular snapshots of call flow and agent activity.
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