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ConvergeIVR Audio Response systems provide automated up-to-date account information instantly and easily over the telephone without having to speak directly to a customer service representative.
ConvergeICT is used to assist in tracking, assigning, and resolving questions or issues. The information obtained is stored in a ‘ticket’.
AltiGen VoIP solutions, together with the ConvergeICT screen pops and ConvergeIVR, are known for easy deployment, rapid flexibility and world class quality. By converting telephone aqudio into data and sending it over your internal network, VoIP systems provide advanced features and cost savings.
View sample reports:
:: Hourly Report [PDF]
:: Member Visits Report [PDF]
:: Port Utilization Report [PDF] |
Printable version