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Does your membership base include communities where English is a second language? ConvergeIVR is available in a multi-lingual platform, supporting various vocabulary options all on the same hardware platform.
Credit unions can build in access to audio response from the current telephone system menu or maintain a separate telephone number for access. With ConvergeIVR, members can perform a wide range of tasks, including:
- Retrieve account balances, dividend history and current rates
- Inquire on transaction history, search for specific drafts, review payroll transactions, or check specific transaction codes
- Request literature on current products and services
- Transfer funds intra- or inter-account
- Request withdrawals by check
- Reorder checks and make bill payments
- Place stop payments
- Report a lost or stolen credit card
Since audio response is menu-driven, the credit union controls the options available to your members, while optional voice-recording units allow convenient vocabulary updates.
ConvergeIVR audio response systems provide automated, up-to-date account information to credit union members instantly and easily over the phone without having to speak directly to a customer service representative.
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