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What makes ConvergeIT solutions different from competitors’ products? ConvergeIT offers the only enterprise-wide voice management solution available in this marketplace. By linking Interactive Voice Response, Call Tracking, computer telephony integration, core processing integration, and PBX integration, ConvergeIT allows users to manage their own call flow across the entire enterprise.
Routine changes such as adding a new employee, changing call routing or modifying an auto attendant can be done quickly in house. For more advanced implementations such as call centers, the system makes change easy and intuitive for the agent, supervisor and administrator. Sophisticated reports provide managers with regular snapshots of their voice management success. (Click here to see sample reports.)
:: Hourly Report [PDF]
:: Member Visits Report [PDF]
:: Port Utilization Report [PDF]
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