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AFTECH’s latest addition to its Advantage core processing is a radical advance in telecommunications technology that allows AFTECH Clients to integrate Advantage with sophisticated Audio Response and Call Center solutions.
ConvergeIVR Audio Response systems provide automated up-to-date account information to credit union members instantly and easily over the telephone without having to speak directly to a customer service representative.
ConvergeICT is used to assist in tracking, assigning, and resolving questions or issues from credit union members. The information obtained from the member is stored in a ‘ticket’.
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